Refund, Return & Exchanges
Our 30-Day Guarantee
We want you to be genuinely happy with your FurFlow bag. If it's not working for you, you have 30 days from the date of delivery to request a refund, return, or exchange.
Returns
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Returned within 30 days of the delivery date
To start a return, email us at support@tryfurflow.com with your order number and reason for return. We'll confirm the return address and next steps.
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7 business days.
Exchanges (Wrong Size)
Picked the wrong size? We're happy to exchange for a different size within 30 days of delivery, provided the bag is unused and in its original packaging.
To arrange a size exchange, email us at support@tryfurflow.com with your order number and the size you need instead. We'll guide you through the process.
Our 25-Minute Guarantee
Separately from our standard return policy, every FurFlow bag is covered by our performance guarantee: if your pet is not dry to the skin within 25 minutes on a clean coat, email us within 30 days of your purchase and we'll refund you in full. You do not need to return the bag for this guarantee.
What's Not Covered
We can't accept returns on items that show signs of use beyond a single test, are damaged through misuse, or are returned outside the 30-day window.
Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (wrong item sent, faulty product), in which case we'll cover return shipping.
Late or Missing Refunds
If you haven't received a refund after we've confirmed approval, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, contact us at [support email].
Contact Us
Questions about returns, refunds, or exchanges? Email us at support@tryfurflow.com.