Shipping & Delivery Policy
Where We Ship
We currently ship to all addresses within Australia.
Processing Time
Orders are processed and dispatched within 5-8 business days of purchase, Monday to Friday, excluding public holidays.
Delivery Times
Once dispatched, orders typically arrive within 5 to 9 business days, depending on your location.
| Region | Estimated Delivery |
|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide) | 3 to 6 business days |
| Regional areas | 5 to 9 business days |
| Remote areas | 7 to 12 business days |
These are estimates, not guarantees. Delivery times may be affected by carrier delays, public holidays, or circumstances outside our control.
Shipping Costs
We offer free standard shipping on all orders across Australia.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to follow your parcel's progress with the carrier.
Delayed or Missing Orders
If your order hasn't arrived within the estimated timeframe, please check your tracking details first. If it's still not showing movement or you believe it's lost, contact us at support@tryfurflow.com with your order number and we'll investigate with the carrier on your behalf.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer, but we're happy to help you liaise with the carrier if this happens.
Damaged Items
If your order arrives damaged, please contact us at support@tryfurflow.com within 48 hours of delivery with photos of the damage and packaging. We'll arrange a replacement or refund.
Questions
If you have any questions about shipping or delivery, reach out to us at support@tryfurflow.com.